HGS Opens New AI-Powered Digital Customer Experience & Data Innovation Center in Waterloo
HGS, a global leader in technology solutions, cybersecurity, consulting, digital customer experiences (CX), and applied-AI business process management (BPM), is set to launch its newest AI-powered digital customer experience and Data & Analytics innovation center in Waterloo, Ontario.
Opening on May 15, 2025, the facility marks a significant step in HGS’s commitment to driving digital transformation and creating high-quality job opportunities in Canada’s rapidly growing city.
A Hub for AI-Driven Customer Engagement
The new center will focus on revolutionizing customer interactions by leveraging AI-powered automation, analytics, and cloud-based solutions to deliver frictionless, omnichannel customer experiences. This expansion will be critical in enhancing customer satisfaction for global brands.
Savita Jones, HGS SVP – North America Operations, said, “As we continue to grow and transform the customer experience landscape, Waterloo is the ideal city for HGS to expand.”
He added, “This region is home to more than 1,000 technology firms and has proven to be the perfect place to turn innovative ideas into a thriving business. Its collaborative spirit within this type of ecosystem is a great fit for our next-generation CX solutions that will ultimately create a data-rich innovation network.”
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Job Creation and Career Growth
The Waterloo center is expected to create up to 150 jobs, with a diverse range of positions in areas such as AI, automation, data analytics, IT support, bilingual customer experience agents, and engineering.
HGS is committed to fostering career growth through cutting-edge digital tools and development programs that will prepare employees for the future of customer engagement.
Waterloo is renowned for its innovation and entrepreneurial spirit, making it the ideal location for this expansion. The city’s proximity to world-class universities like the University of Waterloo and Wilfrid Laurier University provides a unique synergy between business, technology, and talent, fueling the digital transformation of the CX industry.
