Prodapt Launches Agentic AI for Telcos with NVIDIA
Prodapt, a recognized leader in Telecom-Native services and AI integration, has unveiled an advanced Agentic AI solution designed to revolutionize operations in the telecommunications sector.
Developed in collaboration with NVIDIA, this new solution leverages NVIDIA's cutting-edge AI platform to create and deploy Telco-trained AI Agents capable of autonomously predicting, analyzing, reasoning, and simulating to resolve incidents impacting service quality and customer experience.
The telecom industry is seeking to enhance customer satisfaction and streamline operations while reducing costs.
By integrating AI Agents into traditional BSS/OSS systems, Prodapt aims to accelerate the industry’s shift from legacy models to agile, AI-powered infrastructures. The solution is a key component of Prodapt’s broader "Practical AI" strategy, which is designed to drive operational efficiency and support enterprise modernization.
AI Agents Powering Autonomous Network Operations
The first implementation of Prodapt’s Autonomous Operations (AO) solution focuses on enhancing telecom network operations.
Network issue resolution has traditionally been a complex and time-consuming process, hindered by outdated systems and a lack of predictive capabilities. Prodapt’s solution addresses these challenges by embedding AI Agents throughout the network operations workflow.
These AI Agents utilize predictive analytics to proactively issue alerts, identify the right Network Engineers, dispatch jobs, create detailed issue summaries, and guide resolution plans.
The agents also close the loop after the issue is resolved, ensuring continuous improvement. According to simulations, this solution is expected to reduce resolution cycle times by 30%, improving resource utilization and efficiency in the network.
Future-Proofing Telecom Networks
Chris Penrose, Global Head of Business Development, Telecoms, at NVIDIA, said, “Prodapt’s AO solution developed with NVIDIA AI Enterprise is compelling for two reasons: it combines AI agents and human expertise in the most ingenious way possible, and secondly, it future-proofs Telco networks, going from reactive to proactive operations by mainstreaming Agentic AI into the full lifecycle,”
The solution offers a unique blend of human expertise and AI-powered automation, enabling telcos to transition from reactive to proactive operations, a key step in modernizing telecom networks. This shift is essential as telecom companies increasingly integrate AI to improve service delivery and operational efficiency.
Also read: Rescale Partners with NVIDIA to Power Industrial AI in Europe
A Comprehensive AI Ecosystem for Telecoms
As part of its commitment to AI-driven solutions, Prodapt has developed a range of AI Agents powered by NVIDIA NIM™ and NVIDIA NeMo™ microservices.
These agents are designed to solve multi-step, complex issues across various aspects of telecom operations, including customer experience, revenue monetization, and enterprise modernization.
By leveraging these AI Agents, telecom companies can significantly accelerate the deployment of critical applications and improve the overall customer experience.
